Rocket’s View On Email Marketing
Email Marketing delivers the strongest overall marketing performance
when compared to any other digital channel
Rocket’s View On Email Marketing
Email Direct Marketing or an EDM – is the process of sending electronic mail to a database of contacts for transactional, informational or even editorial purposes.
It has long been known and continues to be the case, that email marketing delivers the strongest overall marketing performance when compared to any other digital channel. With an average Return on Investment of over 120%, the ROI can often amount up to eight times higher than other channels like paid search and social media. These stats alone should be compelling enough to have you thinking about how you could either be commencing or looking to improve your email strategy for 2019.
According to a recent report by Mailgen, 89% of interviewed marketers indicated that their primary channel for lead generation is email. Furthermore, 86% of professionals also indicated that email is their preferred method of communication for business purposes. It’s quite clear that people have a preference to receive comms via email and marketers worldwide rely on email for lead generation, yet so many Australian businesses have either no email strategy, no database or no regular communications going out. Why is that?
At Rocket, we normally find this is because one of two reasons’ either businesses struggle with producing quality communications which are relevant for their audience, or they struggle with their email marketing platform (or both).
Consumers are becoming savvy and expect excellent content in their emails. This means as marketers we need to pay attention to both the substance and the format of the email to entice our audience’s attention. Personalisation, segmentation, gamification and interactivity are all elements included in today’s emails to really encourage opens and click-throughs. It’s no wonder then, that it all seems too much for some marketers and they hang their hat up, preferring to keep their database as is, with minimal sends to avoid unsubscribes.
It’s possible to roll out impressive Social Media statistics all day long. So, if you are a marketer and not using some form of Social Media for your business, you really need to ask why not. If you have not delved into the space yet, sometimes it is just about discovering what will work for your brand.
Email Strategy & Goals
Planning your strategy and goals before diving straight into a full-fledged email campaign is always a wise approach. You need a clear vision of the exact purpose behind your email communications. Are you announcing an update, sharing powerful content or selling something juicy? Then, you need to understand your campaign goals. The following is a list of some typical strategic approaches to email marketing:
- Welcome Series Email: Often used when a customer first interacts with a brand e.g. purchase online, submits an online form or subscribes to a newsletter for the first time. These are usually considered critical email pieces. This is your first chance to introduce yourself, tell the brand story, encourage customers to engage with your social properties, explain how you will be communicating in the future and also to give the customer an opportunity to set their email preferences.
You don’t need to convey all this information in on email. Often this process is built into an automated sequence. The best practice for timing and messaging can vary pending industry, so thought needs to be put in as to how you think your customers should be receiving these messages.
- Nurture Based Email: When customers first engage with your brand, more often than not they are not ready to buy from you. This is particularly true in the B2B space. Many B2B companies have sales cycles that last 12 months or longer. This is where it becomes super handy to have a powerful lead nurturing email campaign.
Lead nurturing emails are all about guiding your customers to purchase. Ultimately, they are designed to build relationships with prospects whilst establishing your company as a trustworthy and authoritative provider. Importantly, they take the onus off sales to keep leads warm over long periods of time.
Using clever strategies to automate, segment and personalise your nurture sequences can ensure high-quality email communications are being received by your prospects.
- Transactional Email: Transactional emails are frequently the forgotten children of email marketing but are often the communication pieces that customers really want or value. So, you need to make sure both messaging and timing are impeccable. That way, it packs more punch.
- What are Transactional Emails? Well, there’s a huge variety of them, check them out;
- Billing and Invoicing
- Account Creations
- Refunds and Renewals
- Receipt of Form Submission Email
- Alerts & Notifications
- Account Safety Notices
- Membership Updates
- Abandon Cart and Cross Sell Emails
- Product Returns
A well thought out plan of how your customers will receive these emails will ensure they have the key pieces of information they need to stay connected with your brand. It will also help them keep administrative business processes running smoothly. Some companies leave these tasks to individual pieces of software to automate, while smarter business have a more structured and holistic approach to transactional emails. They give a greater overall customer experience.
People use this format as a cover-all basis email, where they believe their customers will receive everything they want to stay up to date in one neat monthly package. This is rarely the case – just think how many newsletters you have unsubscribed from over the years!
So how do leading companies create engaging newsletters? First, there needs to be a good analysis if a newsletter is even required – does it tie in with overarching marketing goals, what action are you looking customers to take? If there is a business case there, you can then begin to think about the format it should take.
Having succinct messaging is usually considered to be best practice. It’s not ideal to have PR releases, mixed in with product updates, staff events and whatever else is going on that month. Having specificity to a mailer is always going to be more effective. As a rule of thumb, shaping specific content to a 90% educational information and 10% sales mix is a sound approach to ensuring relevance.
Great subject lines, singular calls to action and clarity around subscriptions and communication cadence at the sign-up stage will all help in delivering a high-impact business newsletter.
The above points are only a handful of possible strategic approaches companies can take for their EDM campaigns and of course, some of these tactics can be run in conjunction too. The important takeaway is to ensure a clearly defined email strategy is in play before comms hit the market.
- Newsletter Email: The classic business Newsletter! Often this is the first starting point for companies venturing into email comms. However, it is probably one of the hardest types of email to get right.
Like nearly everything in digital marketing, content is king! Content will make or break the success of any email marketing campaign. Strong, compelling and interesting content will always be valued by subscribers and will cement the effectiveness of your campaigns. However, outputting quality content is a challenge whether you are a working client or agency side.
Producing content is a costly and time-consuming exercise. So, getting the strategy right is imperative.
Not every business can afford to engage a Content Agency or In-House team to produce copy, especially for one singular channel. For many mid-size Australian businesses, email is woven into the overall digital content strategy. In what is sometimes referred to as Hub and Spoke Content Marketing, many companies will invest in producing ‘hero’ pieces of content, which can then serve a multitude of purposes.
For instance, they may put together a comprehensive eBook or White Paper on a particular industry challenge. This piece of content may then have individual chapters broken-out into separate monthly blog articles, email nurture pieces, content retargeting and so forth – then repeated for the remaining content. If the hero assets being produced can be evergreen (i.e. valid for the foreseeable future) then the content can be updated and repurposed year on year.
There is no right or wrong way for producing content for email, or any other channel for that matter. However, you need to be somewhat pragmatic and realistic about what your capacity is to produce content then devise a strategy around your output. Avoid at all costs sending irrelevant communications just for the sake of it or ticking a box.
Related: The Future of Email Marketing
Marketing Technology Stack
The third consideration piece for planning your email marketing strategy is deciding on your marketing technology stack, particularly your email marketing platform. This decision is typically influenced by your CRM, accounting software, web site CMS, eCommerce platform or any number of other pieces of tech that you may be using. At the end of the day, you need a solution which will allow for a level of integration and connectivity within your greater business model.
Your choice of email marketing software is also going to be influenced by the size of your database, the level of sophistication required for automation and personalisation, flexibility needed for template designs and industry-specific tasks that need to be handled via email.
There are so many great platforms to choose from these days, that conducting a product comparison can be hard to do. As stated above often the final decision will come down to integration into your business (as well as price!).
The leading Email Marketing Software in 2018 includes:
- Campaign Monitor
- Active Campaign
- Infusionsoft (now Keap)
- Constant Contact
Rocket is agnostic when it comes to Email MarTech. We work on and partner with many of the great companies above. In our experience, we typically see smaller database clients, with simpler needs using platforms like MailChimp, Active Campaign and Campaign Monitor. Clients who need an integrated CRM and other functionality often lean towards HubSpot. Enterprise clients, who often use Salesforce, typically tend to use Pardot and Marketo. However, there is no definitive product fit purely based on organisation size here – many of the platforms can deliver similar outcomes these days. We are always happy to help our clients navigate the software space and help them choose the right fit for their organisation.
Email Marketing Agencies
As we have outlined above, there’re many components to running successful EDM campaigns. You need a good strategy, quality content and the right software (and expertise to use it!). For many companies using an agency to run their campaigns makes sense, particularly given the scope for solid ROI.
At Rocket, we run dozens of high quality campaigns every month – literally sending emails to over a million people per month. We have the in-house specialities to deliver on the three core components for success, so feel free to get in touch to discuss your campaign today!
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strategy audit including:
- Messaging and creative review
- Key components analysis
- Tracking & Metrics Review
- Automation & personalisation review
- Deliverability analysis
We’re an award-winning agency of 30+ digital marketing specialists. Our sole focus is on fuelling the business growth of our clients through digital channels. We’ve been around long enough to know that success requires the best people, and for those people to bring to the table a blend of technical brilliance, marketing smarts and business savvy. Add to that our radical commitment to our clients and their results and you have Rocket.
Our team of strategists, designers, videographers and writers work seamlessly with our specialists in SEO, Google Ads, Paid Social, Display Advertising and Email Marketing to deliver award-winning real-world results.