Large language models (LLMs) like ChatGPT are changing how people research and make purchasing decisions. Instead of bouncing between searches and websites, much of the early exploration now happens entirely inside AI platforms.
At Rocket, we analysed traffic data across a broad range of industries over the past 18 months, and the pattern was clear: visits from ChatGPT were 5.1 times more likely to convert than traffic from organic.
These results are not isolated. Independent studies show LLM traffic converts anywhere from 4.4x to 23x higher than organic search traffic. Combined with ChatGPT’s explosive adoption and 700M weekly active users in Australia, the implications for marketers are undeniable.
The difference comes down to how the buyer’s journey unfolds.
GIF Description: ChatGPT browses multiple bakery websites to find the best cake recommendations, capturing awareness stage traffic.
Put simply, LLMs absorb the top-of-funnel browsing that once happened on websites. Because of this, what reaches a brand’s site is a smaller volume of traffic with much higher intent.
For marketers this creates two important shifts:
Tracking ChatGPT-driven traffic is challenging. Click-through rates are low (around 1%), results are highly personalised and there are no built-in tracking tools. At Rocket, we address this with GA4 filters and proprietary tracking to capture conversion signals across sources, and if this is a topic of interest, read our blog on how to track and monitor conversions from AI search.
Just as websites were tuned for Google’s algorithms, the next phase is ensuring your brand is discoverable and trusted by LLMs. Structured data, authoritative content, consistent brand presence and the correct technical setup will play a big role. For a deeper breakdown of the ranking framework, see our blog on how to structure content for AI search visibility.
With ChatGPT visits converting at more than five times the rate of traditional traffic, the priority should shift from chasing raw volume to capturing and converting high-intent audiences.
We’re moving from a “search and click” world to a “chat and decide” world. For brands this means websites need to give equal priority to discovery and conversion. Your website’s technical setup and a great SEO strategy will make sure it’s easily found, and an intentional approach to building authority and credibility through your content and digital presence will make sure you get high-quality conversions.
The businesses that adapt now will be best placed to thrive as this shift accelerates.
James is co-founder of multi-award-winning Australian digital marketing agency Rocket, keynote speaker, host of Apple’s #1 Marketing Podcast, Smarter Marketer, and co-author of the 2019 Amazon Australia’s #1 best-selling marketing book of the same name. He was also a finalist in 2019 and 2020 B&T Marketer of the Year.
James’ 15-year marketing career working with more than 500 in-house marketing teams inspired the 2019 release of Smarter Marketer. It has been endorsed by marketers at some of Australia’s leading brands, including Hubspot and KPMG.
In 2022, James launched the Smarter Marketer podcast, the definitive podcast for Australian marketers. Released fortnightly, James sits down with local experts and global authorities to discuss how Australian marketers can become more successful in their careers.