by Magic Dust on February 1, 2019 | Design, Writing and Video Digital Marketing Strategy

In today's digital marketplace your website is the most powerful marketing tool at your disposal. It's your online salesman. A great small business website provides a seamless user experience that encourages potential customers to explore your products and services. A poor user experience does the opposite, frustrating visitors and causing them to leave, and even question the credibility of your business.

A staggering 30% of people claim they won't revisit a website due to a bad experience. User experience is crucial to the success of your website and marketing efforts. Below are ten techniques to improve user experience, making sure that you have a positive impact on your potential customers.

1. Define Your Audience

Before you can start to improve the user experience of your website, you need to know who your users are. Do your research and define your target audience. Once you know who you’re designing for, make sure every design element of your website is optimised to meet the needs of your audience. Conduct user testing and listen to the feedback of your users to further optimise your website.

2. Use White Space

Inexperienced web designers make the mistake of thinking that blank space on a web page is wasted space - resulting in a "busy" page. Think of your website as your company's storefront. You wouldn't cram every product you sell into your shop window, so don't do the same to your homepage.

Leaving ample white space around your design elements and text makes your content more legible and allows the user to focus on each element. Adding white space around your titles and text can boost user attention by up to 20%. White space also communicates a fresh, bright, and trustworthy message that your users will associate with your brand.

3. Optimize Page Speeds

Making your potential customers wait for pages to load will damage the user experience of your website and your conversion rate. Every fraction of a second is crucial. With people embracing smartphones into their lives, the patience and attention span of internet users has reduced even further.

Whether standing in a coffee shop queue or sitting at home on the sofa, people want and expect to find what they are looking for quickly. If they don't get it or are forced to wait for a page to load, they will bounce.

A 0.5-second increase in the time it takes for a web page to load can result in a 20% decrease in traffic. Slow loading pages interrupt the browsing experience of the user. Make sure you optimise your page speeds to improve the user experience of your website.

4. Consistency

Consistency is crucial for establishing a strong brand identity and intuitive user experience. Use similar heading sizes, fonts, graphics, and web design elements to create uniformity across your web pages. Everything should follow a familiar theme to ensure a coherent and consistent user experience.

As stated by Sydney web developers Magicdust, inconsistencies in layout and "jumps" between pages can cause confusion as a user navigates your website. It’s important to avoid drastic changes between pages and implement a consistent structure across the whole of your website.

5. Use Compelling CTAs

You want to create a smooth and friction-free experience for users accessing your website. Clear and concise calls to action make it easier for users to navigate and find what they are looking for. When creating CTA buttons, it's essential to keep in mind the message you want to communicate to your users. Different colors evoke different feelings and messages. Black is a serious color and is associated with luxury, whereas green is associated with health and growth.

The right colour can significantly increase your conversion rate. HubSpot ran A/B testing of their CTA buttons and reported that red buttons outperformed green buttons by 21%. Think about the message that you want to communicate to your visitors and choose an appropriate CTA button color that aligns with your company values.

6. 404 Error Pages

Everyone has experienced the frustration of a 404 error page. Not only do they interrupt the user browsing your website, but they also increase the chances they will bounce and navigate away from your site to find a more reliable alternative. In plain terms, 404 error pages are a problem you need to deal with.

Conduct a thorough search of your website to catch and fix errors and broken links before your visitors find them. Of course, it's better to prevent users experiencing an error page, but you can also customize and add personality to your 404s with a visually appealing and friendly message, rather than a standard error page.

7. Clear Headings

Your choice of headings should be driven by the needs of your potential customers, guiding your users as they explore your website and making it easier to scan and identify relevant content.

Search engines also use your headings to judge the relevance of your web pages to a user's search query. Selecting the right heading can significantly boost your search visibility. Integrate keywords in your titles and subheadings to target your message to your target audience and the search terms they use.

8. Responsive Web Design

The modern consumer wants to access websites and information whenever, wherever, and from whatever device they are using. It's crucial that your website can meet the demands of your users on mobile, desktop, and tablet. A responsive web design means your website scales to the size of the device screen the visitor is using.

Making your website mobile-friendly is essential for user experience, but it also has an impact on your search ranking. Google penalizes websites that perform poorly on mobile, making the need for a responsive website more critical than ever.

9. Links

Links are signposts for your visitors, helping them find their way around your website. Use links to direct people where to go next, highlight relevant products and content, and encourage users to commit to the next step.

Direct your links to outside sources to open in a new tab. That way users can explore your site further once they've finished checking out your link. Internal links that direct the user to content on your website should open in the same tab.

10. Navigation

The more straightforward and intuitive your website's navigation, the better the user experience. Excellent navigation enables your users to explore and see what your website has to offer. Bad navigation causes a poor user experience, frustrating users, and causing them to abandon your site. Create a consistent and intuitive navigation to improve user experience.


Focusing on the user experience of your website is crucial to attracting new customers and retaining existing ones. People want a seamless and smooth experience from the moment they land on your home page. They should be able to find their way around with ease, engage with your content without interruption, and complete purchases without encountering any obstruction. View your website through the eyes of your visitors and design your web pages with them in mind.

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